Refund Policy
Order cancellation and refund terms for freight-shipped equipment.
At MechMaxx, we understand that plans can change. Because our products are large, heavy items shipped via freight carriers, cancellations after processing or shipment create significant non-recoverable costs. By placing an order on the MechMaxx website you acknowledge that you have read, understood, and agree to this Order Cancellation and Fees Policy, in addition to our Shipping Policy, Returns and Exchanges Policy, and Terms and Conditions.
1. How to Request a Cancellation
To request a cancellation, email general@mechmaxx.com as soon as possible. Include:
- Full name
- Order number
- Contact phone number
- Reason for cancellation
A cancellation is not effective until you receive written confirmation from MechMaxx.
2. Order Status Stages
Stage 1 – Order received, not yet processed. Payment is authorized but warehouse processing has not begun.
Stage 2 – Order processed, pending shipment. Order is picked/packed and may be palletized or assigned to a carrier. BOL may be in preparation.
Stage 3 – Shipment in transit (BOL issued or picked up). A Bill of Lading has been issued and/or the carrier has picked up the freight.
Stage 4 – Delivery attempted or refused. Carrier attempted delivery, scheduled appointments, or shipment was refused or undeliverable.
3. Cancellations Before Shipment (Stages 1–2)
3.1 Customer-Initiated: If you cancel due to reasons attributable to the customer (change of mind, wrong item, no longer needed, incorrect information):
- Order may be cancelled.
- A 3% processing fee will be deducted.
- No freight charges deducted if shipment has not been handed to the carrier.
3.2 MechMaxx-Initiated: If MechMaxx cancels due to internal errors (inventory, fraud concerns, pricing errors) you receive a full refund — no processing fee or freight deductions.
4. Cancellations After Shipment / BOL Issued (Stages 3–4)
Once the freight is in transit, the order is considered "shipped" and cannot be cancelled without cost. If you request cancellation, refuse delivery, or cannot receive the shipment, you are responsible for:
- Outbound freight cost
- Return freight cost
- Storage/holding fees
- Redelivery fees
- Address correction or limited access fees
- Liftgate or special handling fees
- Any applicable restocking fee
Typical freight cost MechMaxx pays: $300–$1,200 one-way depending on product and destination. A 3% processing fee may also apply.
5. Missed Delivery Appointments & Undeliverable Shipments
If delivery cannot be completed due to:
- Customer unavailable
- Incorrect or incomplete address
- Site not accessible for a 26–53 ft freight truck
- Lack of unloading equipment (e.g., no forklift when required)
- Customer refusal for non-quality reasons
Redelivery, storage, and return freight charges are the customer's responsibility and will be deducted from the refund. A 3% processing fee may still apply.
6. Refund Timing
Once the product arrives back at the warehouse, we inspect the product and packaging and calculate the refund based on:
- Original order total
- Minus 3% processing fee (if applicable)
- Minus outbound and return freight costs
- Minus storage, redelivery, or accessorial fees
- Minus damage or missing component deductions
Refunds are processed within 5 business days after inspection. Banks may take additional time to post the refund.
Exceptions for Defective or Damaged Products
If manufacturer or carrier damage is confirmed and reported properly, MechMaxx may repair or replace the unit, or issue a refund without freight charges or processing fees.
This policy does not limit any rights provided under applicable consumer protection laws in your jurisdiction.